0333 300 1293

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Terms & Conditions

Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted on-line will constitute acceptance of the new terms and conditions.

Content of the web site

This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this web site is accurate, up to date or complete.

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

Product Details & Suitability

Published product details, specifications and suitability information is the best available at the time. Ransom Spares shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an appliance. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns & Refunds page for details.

Manufacturers names are used for reference only. Products listed as a genuine part are made by the manufacturer and generic parts are listed as 'compatible'/'suitable for' with the manufacturer's finished model number.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Work carried out, and parts fitted, to gas appliances must be done so by a registered ‘Gas Safe’ engineer.  Ransom Spares cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your appliance. Ransom Spares cannot be held responsible if the appliance is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.

Availability / Estimated Delivery Times

We will do our best to ensure that all parts are supplied within the quoted time frame (usually within 5 working days). However it is stressed that these timescales are only estimates. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items all available parts will be despatched immediately and the delayed part will be sent separately. You will not be charged additional delivery.

If a delay has occurred and your order has not yet been despatched you can cancel your order and get a refund by contacting our Customer Services Department. Please note that Specially Ordered items cannot be cancelled or returned.

Ransom Spares.co.uk Ltd has no liability to you for any delay that may occur in transit/delivery of your goods.

Occasionally we have to withdraw an item at short notice because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete or has been discontinued we will inform you as soon as possible and offer you an alternative if one is available.

Next Day Delivery

  • Only items that are In Stock are eligible for Next Day Delivery.
  • Next Day Delivery is subject to your order being placed before a cut-off time.  This cut-off time will be displayed in the basket when you select 'Next Day Delivery'.
  • If you place your order after the cut-off time, you will receive your order the following working day.  For example, if you place your order on a Friday after the cut-off time you will receive your order on the following Tuesday (excluding bank holidays).
  • We use Royal Mail and DPD for next day delivery.
  • Next Day Delivery is only available to certain UK destinations.  If your postcode is shown below then your order will should take 2 working days to arrive.

AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BT, FK17, FK18, FK19, FK20, FK21, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, JE5, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3.

Registration and information submitted by you

In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.

We reserve the right (and you hereby consent) to:

  • delete any information submitted by you from our databases and/or records; and
  • block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.


Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch or Solo cards, PayPal or Google Checkout. Charges will appear on your statement as "RANSOM SPARES.CO.UK LTD".

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

In all circumstances payment must be made before goods are despatched.


Within 30 Days of purchase

You have the right to cancel your order in accordance with the United Kingdom's Consumer Rights Act 2015.

Orders may be cancelled at any time before they are despatched, please contact our Customer Service Department to do so.

If you wish to return an item you have received because you have changed your mind, or no longer require the part, simply return it within 30 days and a refund will be arranged. All items returned must be unused, and in a re-saleable condition and in original packaging. Upon receipt and inspection of these items, as long as all is ok we will issue a refund with 48 hours.  You are responsible for any costs incurred in returning unwanted goods.

Goods returned because they are faulty or incorrect must be received in the condition that you received them. We will pay for the return of these items. Once your item has been received and inspected we will arrange for a refund or replacement to be sent as necessary.

In all instances before returning a product you must obtain a Returns Authorisation Number. Any unwanted items must be returned within 30 days from receipt of your RAN.

Please make sure you get proof of postage in case your item gets lost in the post.

Faulty Products After 30 days of purchase

Initially please send details to us using the 'return a part' form.  We will either send out a replacement part, or contact you with details of what to do next.  We will require the faulty part to be returned so please keep it safe, and where required the faulty product will be replaced.  Please note, refunds are not applicable to products which fail after 30 days.

Customer Ratings & Reviews

See seperate terms and conditions for Customer Ratings & Reviews.


At Ransom Spares we do our very best to keep our customers happy.  However, if you are not satisfied with the service that you have received and wish to make a complaint please forward it to:

Ransom Spares.co.uk Ltd
Unit 3 Flushing Meadow
BA21 5DL

We will thoroughly investigate any issues raised and propose a course of action for resolution.  You should receive a response within 14 Days of us receiving your letter.

Intellectual Property

You acknowledge that all trade marks, names and logos on the Web Site are the proprietary marks of us. To the extent that there are marks identifying third parties, these are owned or licence by those third parties and nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, name or logos.

All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.

You may not, without the prior written consent of us:

  • copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site
  • redistribute any of the content of this Web Site
  • remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions

For the avoidance of doubt "" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.


You acknowledge and agree to be bound by the terms our privacy statement.

Links to web sites outside the control of us

This Web Site may contain links to other web sites, which are outside our control. We are not responsible for these third party web sites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.


We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to despatched all orders as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This warranty does not affect your statutory rights.

We strongly recommend that all parts are fitted by a suitably qualified person, using the correct tools and test equipment, with the appliance disconnected from the mains supply. 


You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.


We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

Ransom Spares, Unit 3, Flushing Meadow, Yeovil, Somerset, BA21 5DL

All notices from us to you will be displayed on the Web Site from time to time.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third Party Rights

A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

These terms and conditions are governed by and will be interpreted in accordance with English law and the English courts will have exclusive jurisdiction to resolve any disputes between us.