0844 4999111

7p per min + any network access charge

We are committed to respecting and protecting your privacy

At Ransom Spares we are wholly committed to protecting the privacy and security of our site visitors and customers.  If you have any questions about how we protect your privacy please feel free to drop us an email dataprotection@ransomspares.co.uk.

Our Privacy Policy Summarised

  1. We will only use your data to enhance your experience with us.
  2. Your data will be guarded by us as if it were our own.
  3. No Spam.  We will only send you information that you have asked for.

Information We Collect and How We Use It

How we use your name and contact details Why?
To deliver your order/s To perform our contract with you so that we can send your order/s to the correct person at the correct address.
Send you service updates via email, text message, and phone To perform our contract with you to keep you up to date when your order will arrive.
Respond to any questions you have asked regarding orders or products To ensure we offer the best customer service possible.
Send you details about special offers, repair tips, and ask you for your opinion about our service and products (reviews) To keep you up to date.  We will only send these with your permission.

Payment Information

This refers to your credit card’s security CVV code.  Don’t worry we don’t store any payment information on our database.

How we use your payment information Why?
Take payment and issue refunds To perform our contract with you.
Fraud prevention and detection To detect and prevent fraud against either you or Ransom Spares.

Contact History

This refers to things that you’ve said to us for example, by email, over the phone, or via live chat.

How we use your contact history with us Why?
Provide the best possible customer service and support To perform our contract with you.
Staff training So that we can offer the best possible customer service.

Purchase History

This refers to items that you’ve bought and what you’ve got stored in your basket for another time.

How we use your purchase history & Save items Why?
Sell you spare parts and accessories To perform our contract with you.  You need to be able to add things to your basket if you want to buy them!
Provide customer service and handle returns So that we can offer the best possible customer service.
Find out what you and other users like So that we can offer the best range of products to suit our customers.

Information About Your Computer, Laptop, Phone, and How You Use Our website App

This refers to information that you provide when you browse our web app.  Including IP address, device type, and if you share it with us, your location data, as well as how you use our web app.

How we use your information about your computer, laptop, phone Why?
Improve your experience and set default options for you (such as language and currency) To provide you with the best possible shopping experience.
Protect our website To prevent and detect fraud against either you or Ransom Spares.  And to meet our legal obligations about looking after your data.

Sharing Your Information

Ransom Spares does not, and will not, sell any of your personal data to any third party.  This includes your name, address, email address, or credit card information.  Trust is extremely important to us and we believe this is necessary to do that.

However, in order to offer the best possible service, we do share your data with the following categories of companies:

  • Companies that do things to get your orders to you, such as payment service providers, warehouses, order packers, and delivery companies.
  • Credit reference agencies, law enforcement, and fraud prevention agencies; so we can help tackle fraud.
  • Companies that you have approved, such as social media (if you choose to link your account with us), market place sellers where you place an order.

Marketing and Other Messages

When you make a purchase we will ask you if you would like to receive emails regarding the following:

  • Details of any special offers and repair tips.
  • Questions from other customers who have purchased the same item as you.

You can choose to opt-in, with the option to opt-out at any time in the future.

How Do I Opt-out of Marketing and Other Messages?

If you choose to op-in to some or all of the above you can stop receiving messages from us at any time.  You can do this:

  • Through your account settings
  • By contacting our customer service team on 0844 4999111

Adverts Online for Ransom Spares

We engage in online advertising so that we can keep you aware of special offers and repair tips.

We use Google Re-Marketing to show ads based on your previous use of Ransom Spares web app.

Retaining Your Information

We hold your information for as long as you have an account with us, or as long as it is needed to provide the services to you.

Your Rights

You have the following rights relating to your personal information:

  • The right to be informed how your personal data is being used.
  • The right to access the personal information we hold about you.
  • The right to request amendment of incorrect personal information that we hold about you. (You can most likely make any amendments yourself via my account.
  • The right to request that your account and/or personal details are deleted.  This can be done via my account.
  • The right to opt out of marketing messages that you opted in.  This can be done via my account.
  • The right to complain to the Information Commissioners Office (UK) or countries data protection regulator if outside the UK.

If you want to exercise your rights, have a complaint or question please contact us.

Cookies

Please see our cookie statement.

Contacting Us

You can contact our data protection team at dataprotection@ransomspares.co.uk, or via our online contact form.  Or if you would like to write to us you can do so at:

Ransom Spares
Unit 3 Flushing Meadow
Yeovil
Somerset
BA21 5DL