0844 4999111

7p per min + any network access charge

Diagnose My Appliance Problem

If your appliances pack up, it can cause domestic chaos and cost you ridiculous amounts to get the problem professionally fixed. With our easy to follow expert advice and tutorial videos, you can return to domestic bliss quickly and save money at the same time. Select your problem below to find the solution, the part you need and how much money you'll save – all by learning a little bit of simple DIY.

Choose your appliance

Washing Machine

Oven & Hob

Fridge Freezer

Dishwasher

Tumble Dryer

Microwave

Identify problem

My washing machine won't spin

My washing machine is leaking

My washine machine is too loud

My washing machine door won't open

My washing machine door seal is black and mouldy

My washing machine smells

My washing machine won't drain

My washing machine is making a grinding noise

My oven is smoking

My oven won't heat up

My oven won't turn on

My hob keeps sparking

My hob ignition keeps clicking

My fridge is not working

My fridge isn't cold enough

My fridge is not cooling

My fridge isn't the right temperature

My freezer door keeps opening

My freezer is not cold enough

My freezer is not working

My freezer is frosting up

My freezer is leaking water

My freezer smells

My dishwasher won't drain

My dishwasher smells

My dishwasher is leaking

My dishwasher leaves a white residue

My dishwasher won't start

My dishwasher isnt cleaning properly

My dishwasher is too noisy

My tumble dryer isn't heating

My tumble dryer isn't turning

My tumble dryer isn't drying clothes

My tumble dryer keeps tripping the electric

My tumble dryer is making a grinding noise

My tumble dryer is blowing cold air

My tumble dryer is making a banging noise

My microwave is sparking

My microwave won't heat up

My microwave is making a clicking sound

My microwave is making a buzzing sound

Possible solution

You could save up to £127*

* based on standard prices for washing machine motor supply and replacement, in comparison to purchasing one of our motors

Problem:

This could be caused by a broken drive belt, worn motor carbon brushes or a failing motor.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £60*

*based on standard prices for supplying and fitting a washing machine door seal, in comparison to purchasing one of our door seals.

Problem:

Major sources of leaks include the soap drawer, the door and the filter.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £75*

*based on standard prices for supplying and fitting a washing machine pump, in comparison to purchasing one of our pumps.

Problem:

A number of things can cause your washing machine to be too loud, including worn motor bearings, worn suspension, and even an item caught in the pump.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £112*

*based on standard prices for one-off washing machine repair, in comparison to purchasing one of our door handle kits

Problem:

Your door may fail to open if the machine hasn't drained, the handle is broken or the door interlock switch has failed.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

A mouldy door seal is due to a build up of bacteria, often caused by only doing low temperature washes.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

A smelly washing machine is due to a build up of bacteria and mould.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £75*

*based on standard prices for supplying and fitting a washing machine pump, in comparison to purchasing one of our pumps.

Problem:

A washing machine that won't drain either has a blockage or a broken pump.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £107*

*based on standard prices for one-off washing machine repair, in comparison to purchasing one of our drum bearing kits.

Problem:

The grinding noise could be caused by an object stuck in the drum, failed bearings or an object stuck in the drain pump.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

Common causes are lack of power, blocked drain pans and tubes or a blocked ice maker.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £54*

*based on standard prices for one-off repair of a one door fridge, in comparison to purchasing one of our door seals.

Problem:

This can be caused by a huge range of problems, including damaged door seals and a dirty condenser coil.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £64*

*based on standard prices for supplying and fitting a new fridge thermostat, in comparison to purchasing one of our fridge thermostats.

Problem:

If you think your fridge isn't cooling, it could be due to a faulty thermostat or a broken fan.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

Your fridge should be between two and three degrees.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £54

*based on standard prices for supplying and fitting a fridge door seal, in comparison to purchasing one of our door seals.

Problem:

This could be caused by a damaged door seal - or mischievous children!

Try a different problem or appliance

You could save up to £54*

*based on standard prices for supplying and fitting a fridge door seal, in comparison to purchasing one of our door seals.

Problem:

This could be due to a number of things, including opening the door too frequently and an obstructed evaporator fan.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £54*

*based on standard prices for one-off fridge/freezer repairs, in comparison to purchasing one of our fan motors.

Problem:

Common causes are damaged controls, an ice blockage or a faulty fan and motor.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £54*

*based on standard prices for supplying a fitting a fridge door seal, in comparison to purchasing one of our door seals.

Problem:

This could be caused by a damaged seal or an over full freezer.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £106*

*based on standard prices for one-off fridge/freezer repairs, in comparison to purchasing one of our freezer drain hoses.

Problem:

A leaking freezer could be caused by a problem with the drain hose.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £99*

*based on standard prices for one-off fridge/freezer repair, in comparison to purchasing one of our drip pans.

Problem:

This could be due to food being stored in the freezer for too long, the temperature being too high or a dirty drip pan.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £46*

*based on standard prices for supplying and fitting a new fan oven element, in comparison to purchasing one of our fan elements

Problem:

A build up of dirt and grease is the likely culprit, although in some cases it could be an electrical fault.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £67*

*based on standard prices for single door oven cleaning services, in comparison to purchasing our oven cleaner

Problem:

Burnt out heating elements are the most likely cause of the problem, or, in the case of a gas oven, a problem with the igniter or gas safety valve.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

The solution to this issue will depend on whether you have a gas or electric oven.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

A faulty hob can be very dangerous, so you should always call out a gas safe engineer.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

This could be caused by trapped food or a stuck down microswitch.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £106*

* based on standard prices for one-off tumble dryer repair, in comparison to purchasing one of our dishwasher filters.

Problem:

This can be caused by the drain hose, filters, pump or the air gap between your water system and your dishwasher.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £99

Problem:

A smelly dishwasher can be caused by a blocked air gap, incorrectly fitted plumbing or dirty water.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £113*

*based on standard prices for one-off dishwasher repairs, in comparison to purchasing one of our drain hoses.

Problem:

Leaks can be caused by a number of issues, including a fault with the door or broken valves.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £110*

*based on standard prices for one-off dishwasher repairs, in comparison to purchasing one of our salt caps.

Problem:

This can be caused too much or too little detergent, a low temperature, hard water or a faulty dishwasher cap.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £102*

*based on standard prices for one-off dishwasher repairs, in comparison to purchasing one of our dishwasher switches.

Problem:

This can be caused by lack of power, a blown thermal fuse, a defective door switch or a defective control panel.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £106*

*based on standard prices for one-off dishwasher repair, in comparison to purchasing one of our dishwasher filters.

Problem:

This can be caused by a range of things, including damaged filters, too much or too little detergent or an empty rinse aid reservoir.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £63*

*based on standard prices for one-off dishwasher repairs, in comparison to purchasing one of our drain pumps.

Problem:

This can be caused by a range of things, including loose or worn spray arm mounts or a faulty wash or drain pump.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £58*

*based on standard prices for supplying and fitting a new tumble dryer element, in comparison to purchasing one of our elements.

Problem:

If your tumble dryer isn't heating, it's likely that the heater, thermostat or Thermal Overload Cut Out has tripped.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £100

*based on standard prices for one-off tumble dryer repair, in comparison to purchasing one of our tumble dryer belts.

Problem:

The most likely cause is a snapped belt. However, it could also be a faulty start capacitor or a faulty motor.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £58*

*based on standard prices for suppling and fitting a new tumble dryer element, in comparison to purchasing one of our elements.

Problem:

There are a number of reasons for a tumble dryer not drying clothes, including a full lint filter and restricted ventilation.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £51*

*based on standard prices for one-off tumble dryer repair, in comparison to purchasing one of our condensers.

Problem:

This is likely caused by the condenser box getting blocked with wet, soggy lint or fluff and debris from clothes.

Find out how to fix the problem here

Try a different problem or appliance

£80

Problem:

There are a few common causes of this problem, including a slipped belt and worn rollers.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £95*

*based on standard prices for one-off tumble dryer repair, in comparison to purchasing one of our thermostat kits.

Problem:

This can be caused by a clogged vent hose, or a faulty timer, thermostats or thermal cut-outs.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £102*

* based on standard prices for one-off tumble dryer repair, in comparison to purchasing one of our rear drum bearings.

Problem:

This can be caused by an uneven surface, a problem with the drum bearings or drum itself, worn motor bearings or worn tension pulley wheels.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

This could be caused by metal fragments getting inside the appliance or a faulty magnetron. It's recommended that you don't carry out work on the microwave yourself, but you can find out more here.

Find out how to fix the problem here

Try a different problem or appliance

Problem:

Problems are most likely to have originated with a defective high voltage diode, faulty door switches or the magnetron itself. It's recommended that you don't carry out work on the microwave yourself, but you can find out more here.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £22*

*based on standard prices for new microwaves, in comparison to purchasing one of our rotating rings.

Problem:

This could be caused by a faulty magnetron, fan motor or turntable. Find out how to fix the problem, here.

Find out how to fix the problem here

Try a different problem or appliance

You could save up to £35*

*based on standard prices for a new microwave, in comparison to purchasing one of our microwave diodes.

Problem:

This is likely due to a high voltage component failure – often the magnetron, diode or wave guide.

Find out how to fix the problem here

Try a different problem or appliance