| E1 |
NTC error detected, issue with thermistor wiring |
Check thermistor (should read 4700 ohms at 25°C); Book an engineer if unsure. |
| E2 |
Problem with the heater, likely wiring issue |
See our help article on How to replace the heater element. Check heater wiring; Book an engineer if unsure. |
| E3 |
Constant stream of heat, related to heater control board relay (washer-dryers) |
Examine control board relay; requires professional repair; Book an engineer. |
| E4 |
Washing machine won’t fill with water, potential door jam or water valve issue |
Check our articles on water inlet valves and door interlock replacement; Book an engineer if unsure. |
| E5 |
Drainage issue, could be pump filter block or control board problem |
Check our video guide on washing machine filters, and how to replace the drain pump on a washing machine. If unsure Book an engineer. |
| E6 |
Problem with the motor, machine may jump/shake during cycle |
See our article on Motor Carbon Brushes. Book an engineer if unsure. |
| E7 |
Issue with level sensor, machine empties or won’t start cycle |
Contact a professional to examine the level sensor and connections. |
| E8 |
Variety of issues, machine not filling with water |
Ensure water is turned on and inlet hoses aren't kinked. See our video article on water inlet valves. If unsure book an engineer. |
| E9 |
Problem with door lock |
Check door for obstructions, see our online article on replacing a door interlock. Book an engineer if unsure. |
| E10 |
Door detected as jammed |
Check door lock mechanism; Book an engineer if unsure. |
| E11 |
Problem with the motor detected |
Check out our carbon brush guide. If unsure book an engineer. |
| E12 |
Unbalanced load error |
Stop cycle, redistribute clothes evenly, and restart. |
| E13 |
Incorrect water level |
Check water level sensor and hoses; may need professional help. |
| E14 |
Drum motor error or JET pump short circuit control |
Inspect motor wiring or JET pump; Book an engineer. |
| E15 |
Leakage error |
Check out our article on why is my washing machine leaking? |
| E17 |
Excessive foam detected |
Clear foam, run rinse cycles, use less or better-quality detergent. |
| E18 |
Unbalanced washing load detected, machine may not spin |
Stop cycle, reload clothes evenly, and restart. |
| E23 |
Door switch error |
Check door switch and wiring; See our article on how to replace a faulty door switch. |
| E26 |
EEPROM memory error |
Reset machine by unplugging for a few minutes; Book an engineer if problem persists. |
| E27 |
Arbitrary drainage of water, pump triac in short circuit, flow meter, or level sensor control |
Book an engineer is recommended. |
| E28 |
No door lock signal |
Check door lock mechanism and control board connection; Book an engineer is recommened. |
| E29 |
Unstable voltage parameters |
Check power supply stability; consult an electrician or appliance engineer. |
| E31 |
Condenser (evaporator) NTC error (washer-dryers) |
Check condenser NTC sensor; Recommend book an engineer. |
| E32 |
Foam sensor NTC error |
Check foam sensor NTC; may need cleaning or replacement by a professional. |
| E35 |
Air heater error (washer-dryers) |
Check air heater; professional replacement recommended. |
| E37 |
NTC wash sensor error |
Check wash sensor NTC; may need replacement by an engineer. |
| E38 |
NTC drying error (washer-dryers) |
Check drying sensor NTC; may need replacement by an engineer. |
| E41 |
Fan error (washer-dryers) |
Check fan motor; may need cleaning or replacement by an engineer. |
| E43 |
Air heater, fan, or evaporator error (washer-dryers) |
Check respective components; professional diagnosis recommended. |
| E45 |
Incorrect version of program file |
Reset machine or update firmware; contact a professional if persists. |
| EH1 |
Voltage of the power supply is too high |
Check building’s electrical system; consult an electrician. |
| EH2 |
Voltage of the power supply is too low |
Check building’s electrical system; consult an electrician. |
| Err |
General fault or malfunction |
Reset machine by unplugging for a few minutes; contact a professional if persists. |